Thursday, March 5, 2020
Wednesday, March 4, 2020
The Thawing Triage: Musing of IT Industry : Part 1
Sanmugham (aka San) finished his usual breakfast of corn
flakes and milk at his desk and again started monitoring (staring intently) at
the SmartAlert tool. As a production
support executive fresher, he knew what stay ahead of his day schedule. And
till a day before, he was sitting beside his senior Bakshi shadowing (I.e. just looking) who now got
promoted to Level 3 (and attained Moksha) was displaced into a separate room
with a desk and chair.
San peeped over his cubicle and could see Bakshi enjoying
his new room, he is doing nice time-pass thought San. He could see
Bakshi switching between his Deskstop monitor and his mobile phone and jeering.
San was bit nervous, he had to handle everything alone now.
Bakshi clearly said he wont help in anymore (which he anyway never did) and he had to prove himself and
this meant this even would decide his confirmation from his probationary
period.
He opened the Incident Management Tool (Which is an web
application to record any issues within systems) and glared at the open less
severe Incidents which lay in the queue. He could see someone were assigning
them. God Forbid there shoudn’t be a
Severity 1 (which was a critical production infraction) thought San.
He looked at the system clock, it was 9:30 AM.
Suddenly the SmartAlert Tool beeped. He saw the alert queue turned amber and then
RED!
My God, exclaimed San, the Scanner Daemon process was down. He refreshed the
IMT(Incident Management Tool) and could there were continuous Incident getting
created. His heart started racing.
This is going to be a major issue, He had to act fast as
this could cause an outage to ITrade application which was a regulatory traders
app.
Immediately with his shaking hands he opened the Command
Center chat room and pinged the Incident details asking for a Triage call
(Basically Triage call is a platform with a unique id where various teams join
to resolve production issue).
And then a phone rang, he immediately picked it but could
see that there was another call appearing in the dashboard, “Hello we are
unable to access Itrade application, Can this be addressed ASAP!!” a rude voice
yelled from the other side. “Do we have any Triage open??”
“Yeah .. we are working on it..” he fumbled his words.
Saturday, January 4, 2020
Friday, November 29, 2019
Sunday, February 18, 2018
Ranga Pura Vihara
One of my favourite devotional songs. Beautiful rendition by Nithyasree Mahadevan.
Saturday, December 9, 2017
Jurassic World Fallen Kingdom
How time flies.. Two years have passed by. Jurassic World sequel trailer is out..
Saturday, June 17, 2017
Day dreaming
An older post:
Day dreaming is a the opposite of dreams that come in the night and occur when one is wide wake. This is a misnomer infact as Day dreams represent thoughts especially those which haven't been accomplished. Some times we day dream to such an extent that we may even forget what is going around us. This does happen several times. For example say we are holding a conversation with someone, suddenly an idea might erupt in our mind and we will forget what the person said last. We may even ask him to repeat. What causes these thoughts to come into the mind?
Day dreaming is a the opposite of dreams that come in the night and occur when one is wide wake. This is a misnomer infact as Day dreams represent thoughts especially those which haven't been accomplished. Some times we day dream to such an extent that we may even forget what is going around us. This does happen several times. For example say we are holding a conversation with someone, suddenly an idea might erupt in our mind and we will forget what the person said last. We may even ask him to repeat. What causes these thoughts to come into the mind?
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