Baldev continued, "There has been a multi-disciplinary change in the organizational hierarchy which lead to a top-down approach of analyzing incidents rather than the bottom-up methodology and we are still in terms of streamlining this newer approach wherein Incidents are escalated and de-escalated as per the standard procedure which is still under de facto construction, which means that the intrinsic modus operandi has been either updated or upgraded, We will channelize the necessary forces to debug and detest the same."
"Yes you are right" said Cicily ,"The whole operational procedure needs to be re-visited so that the business impact is mitigated as quickly as possible as we are on the verge against the race of time"
What are they talking about? Wondered San .
Meanwhile the Infrastructure guy confirmed on the channel that there were no issues observed within his workspace.
There are a beep sound. "Guy this is Challam (VenkataChallam) , Program Director for ITRADE support. I was pulled in to the call, Can someone brief me the issue and the steps being taken to resolve the issue with the Root Cause Analysis?"
Baldev Reiterated the issue.
"Do we know the clear impact? Have we downgraded the application? Do we know how much head room we have to mitigate the impact??" Rumbled Challam.
Baldev briefed him.
why dont they just record and play the issue? pondered San still debugging the issue.
"Hands on deck guys hands on deck!" Shouted Challam. "We need to mobilize our forces to channelize our energies into issue resolution. Do what is to be done and try to expedite the issue, I need to get onto another call will be right back" And he disappeared.
Thank god, My ears are at ease thought San.
"Yes you are right" said Cicily ,"The whole operational procedure needs to be re-visited so that the business impact is mitigated as quickly as possible as we are on the verge against the race of time"
What are they talking about? Wondered San .
Meanwhile the Infrastructure guy confirmed on the channel that there were no issues observed within his workspace.
There are a beep sound. "Guy this is Challam (VenkataChallam) , Program Director for ITRADE support. I was pulled in to the call, Can someone brief me the issue and the steps being taken to resolve the issue with the Root Cause Analysis?"
Baldev Reiterated the issue.
"Do we know the clear impact? Have we downgraded the application? Do we know how much head room we have to mitigate the impact??" Rumbled Challam.
Baldev briefed him.
why dont they just record and play the issue? pondered San still debugging the issue.
"Hands on deck guys hands on deck!" Shouted Challam. "We need to mobilize our forces to channelize our energies into issue resolution. Do what is to be done and try to expedite the issue, I need to get onto another call will be right back" And he disappeared.
Thank god, My ears are at ease thought San.
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